As Wrexham residents are sadly all too aware, Transport for Wales (TfW) operates a North-East cross-rail service which is overcrowded; using dirty, old rolling stock; fraught with severe delays and cancellations; and with poor communication from the train operator. Following concerns from Wrexham residents and Rail Users’ Associations, and after raising the issue on the floor of the House of Commons, I wrote to the Welsh Government Minister with responsibility for Transport, Lee Waters MS, to call for an independent review of TfW’s service in North Wales.
Unfortunately, whilst admitting that Wrexham passengers have not received the level of service they deserve, the Welsh Government Minister does not feel that an independent review is required. It is deeply disappointing that the Welsh Labour Government continues to back a failing rail service for North Wales. I will continue to push for service improvements and urge TfW as an operator to get its act together.